Customer:
The Generator Hub in Exeter, founded over a decade ago, is not your typical coworking space. It offers flexible rentals for digital nomads and startups along the quayside. What sets it apart is its commitment to community-building through diverse events, fostering collaboration. Beyond workspace, it actively supports local businesses, creating an evolving ecosystem for individuals to thrive uniquely.
Challenges:
- Visual Room Availability: Implementing screens outside meeting rooms for members to easily check room availability and manage bookings efficiently.
- Simplified Invoicing: The need for a platform to streamline invoicing processes and facilitate quick refunds when required.
- Safe Member Interaction: Creating a platform to foster a secure environment for member interactions, enhancing the sense of community.
- Local Discounts and Promotions: Providing members with exclusive access to local discounts and promotions to support the surrounding businesses.
- Flexible Tariffs: Seeking a user-friendly platform to accommodate various membership tariffs, catering to both members and visitors seamlessly.
andcards successfully addressed The Generator Hub's challenges by introducing an intuitive booking system and enhancing visual room availability with the help of conference room display functionality. The app's community features, including Member Directory and Chats, fostered secure member interactions, while the Benefit Catalog simplified access to exclusive local discounts. Memberships by andcards provided flexible tariff options, contributing to notable growth and improved revenue for The Generator Hub.
Results of andcards adoption:
- 20 Admin Hours Saved Monthly: Streamlined administrative processes led to a monthly time saving of approximately 20 hours, enhancing efficiency.
- 80% Member Self-Sufficiency: The user-friendly andcards app empowered members, with 80% booking rooms independently, resulting in a 10% increase in bookings.
- 88% Automatic Invoice Payments: The implementation of andcards' Invoicing achieved an impressive 88% automatic payment rate, streamlining financial transactions.
- 130% Member Growth in Two Years: The Generator Hub experienced a remarkable 130% increase in membership within two years of adopting andcards, indicating substantial positive impact.
- 35% Revenue Growth: The improved accessibility of services, coupled with external desk bookings, contributed to a significant 35% revenue growth for The Generator Hub.
Read the full success story here: Generator Hub's Migration to andcards Fuels 130% Member Growth
