Customer:
Hustle, Albury's prime coworking space, was founded by creatives Kate Moras and Devlin Azzie. This dynamic hub in the CBD provides freelancers, small business owners, and remote workers with an inspiring workspace filled with natural light and greenery. Committed to fostering connections and collaborations, Hustle is more than a workspace—it's a thriving community dedicated to member success.
Challenges:
- Overdue Invoices: Tracking and following up on overdue invoices was a time-consuming challenge for Hustle.
- Manual Bookings Management: Managing manual email inquiries for desk and meeting room bookings proved labor-intensive and inefficient.
- Manual Customer Base Management: Maintaining lists with member details added complexity to administrative tasks.
- Fragmented Member Experience: Members had to use multiple apps for different aspects of their memberships, leading to a fragmented user experience.
andcards swiftly addressed Hustle's challenges by centralizing member data, introducing an Auto-Invoice system for streamlined billing, and automating payments with the Auto-Pay feature. The user-friendly booking solution empowered members, while the unified app consolidated subscriptions, bookings, and communications. andcards significantly transformed Hustle's operations, streamlining processes and saving time on administrative tasks.
Results:
- 100% Invoicing Automation: andcards enabled a seamless transition to 100% invoicing automation, eliminating manual billing and payment tracking for accurate and efficient financial processes.
- 15+ Admin Hours Saved Weekly: Implementation of andcards led to a remarkable reduction of over 15 weekly administrative hours, allowing the team to focus on more strategic tasks.
- 90% Customer Self-Sufficiency: With a user-friendly interface, 90% of customers can now effortlessly book meeting rooms without constant administrator involvement, earning the app a perfect 5/5 rating for outstanding user experience.
- 50% Revenue Increase: Hustle experienced a substantial 50% increase in revenue within the first three months of integrating andcards into their operations, attributed to enhanced service accessibility.
- 100% Access Automation: Seamless integration with SALTO KS enabled 100% access automation, allowing subscription members at Hustle to conveniently enter the space using their smartphones.
Read the full success story here: Hustle Soars with 100% Invoicing Automation & Remarkable Time Savings
